Business Doctors

"The main thing is to keep the main thing, the main thing!" 

Misaligned companies, like cars out of alignment, can develop serious problems if not corrected quickly. Edu Action's business doctor solution provide you the vital elements of your organization aligned and headed in the same direction at the same time. Each of the items below are called the anecdote, tables or vitamins to enhance the four main areas of your business. They are customer, finance, internal process & organization learning & growth

The Customer is King series

This program series is suitable for companies who would like to develop a customer service centric organization.

Benefits:

1. Create customer service awareness across the organzation

2. Develop customer service attitude, skills & knowledge

3. Develop customer centric strategies

4. Develop test & measure strategies for customer satisfaction

5. Develop in house coaches to champion and coach the customer service initiatives  

Sales Peak Series 

The ultimate goal of all businesses is to achieve sales peak. This is what sales peak program series is designed for.

Benefits:

1. Develop a sales centric organzation

2. Develop the right attitude, skills & knowledge for sales excellence

3. Develop a dynamic sales leaders to champion the sales peak initiatives 

4. Develop effective selling strategies (scripts, tactics, tools & techniques)

5. Develop cross selling & up-selling initiatives for non selling staffs

Practical Marketing series

Marketing is creating a pull factor for your business. In this series, you will be able to learn the fundamental & practical aspect of marketing and its sub sector like branding, advertising & promotions.

Benefits:

1.  Identify the most common marketing problems you’ll face and what you can do to avoid them. 

2.  Where successful marketing starts in virtually every business

3.  How to complete a timely and cost-effective marketing plan, and the two main reasons why a good plan is so critical

4.  How good marketing can impact the value of your business

5.  How even such a basic task as choosing a business name directly impacts the value of your business important steps to take before you start your marketing plan

6.  How a well thought out Web site can directly impact your bottom line in terms of cutting expenses and increasing profit.

The team building- Strategic Team Alignment Strategies (STAR)

In order to achieve key business objectives, a team need to learn the concept of team collaboration & elements of a team which will make team stick.

Benefits:

1. Develop a powerful team mindset

2. Enhance team communication

3. Reinforce key business objectives (customer service, quality or sales performance; "you got to tell us")

4. Develop strong team collaboration spirits

5. Resolve team issues, set new objectives & moving ahead together

Key Performance Indicator (KPI) Scorecard sereis

What gets measured, gets done

The main thing of a company is to keep the main thing, the main thing. The main thing here is the key performance indicator. This program modules will empower the organization to adopt a KPI cultures by providing the tools, techniques and know hows to design KPI for individual, departmental and organizational

Benefits:

1.  Encourage Management Team Members to share responsibility to improve organization performance and help meet business objectives

2.  Learn how to carry out an Operational Analysis and understand the planning process in developing Key Performance Indicator

3.  Determine and identify Key Results Area to drive your business

4.  Learn to formulate Key Performance Indicators for your organization and departments

5.  Create an understanding and learn to write clear and measurable objective

6.  Identify performance discrepancies and use interactive management skills to bring about change

7.  Learn the techniques on how to conduct review and track performance for effective feedback to meet job standards

Upon completion of the training, the KPI will be exported to a KPI software called People Performance Manager which will be used to manage and monitor performance in auto pilot mode. Click here for the software demo